FAQs

FREQUENTLY ASKED QUESTIONS:

CANDLE QUESTIONS:

1. Are candles harmful to your health?

In general, candles made from natural, non-toxic materials like soy wax, beeswax, or vegetable-based waxes are considered safe to use. However, candles made from low-quality or synthetic materials can release harmful chemicals when burned. DEIA candles are made from 100% soy wax and clean fragrances. 

2. Do candles produce indoor air pollutants?

Some candles, especially those made from paraffin wax, can release indoor air pollutants like volatile organic compounds (VOCs) and soot when burned. Opting for candles made from cleaner-burning materials can help mitigate this issue. DEIA candles are made from 100% soy wax.

3. Do candles emit soot?

Traditional paraffin candles can produce soot when burned, which may contribute to indoor air pollution. Candles made from natural waxes like soy or beeswax tend to produce less soot, promoting a cleaner burn. 100% soy candles produce significantly less soot compared to paraffin candles. This can help keep your indoor air cleaner and reduce the need for frequent candle and surface cleaning.

4. Are there benefits to using certain types of candles?

Candles made from natural waxes, like soy or beeswax, can provide a cleaner burn with fewer indoor air pollutants. Additionally, candles used for aromatherapy with natural essential oils can offer therapeutic benefits.

5. How can I ensure the candles I use are safe?

Check for candles that are made from natural and non-toxic materials, have cotton or wood wicks, and are free from synthetic fragrances. DEIA candles are made from 100% soy wax and 100% cotton wicks.

6. What are 100% soy candles?

100% soy candles are candles made entirely from soy wax, which is derived from soybean oil. These candles are considered a natural and eco-friendly alternative to traditional paraffin candles.

7. Are 100% soy candles better for the environment?

Yes, 100% soy candles are more environmentally friendly. Soy wax is a renewable resource, and its production has a lower carbon footprint compared to paraffin wax, which is derived from petroleum.

8. Do 100% soy candles burn longer than other candles?

Generally, 100% soy candles have a longer burn time than paraffin candles of the same size. Soy wax has a lower melting point, which means it burns slower and can provide a longer-lasting fragrance.

9. Are soy candles safe for health?

Yes, soy candles are considered safe for health. They don't release harmful chemicals or toxins when burned, unlike some paraffin candles that may emit potentially harmful fumes.

10. Do 100% soy candles require special care when burning?

While soy candles generally burn cleanly, it's still important to follow proper candle safety practices. Trim the wick to ¼ inch before each burn, allow the candle to create a full melt pool, and never leave a burning candle unattended.

 

WHOLESALE/WHITE LABEL QUESTIONS:

 

1. What is your minimum order quantity for wholesale candle purchases? 

Our minimum order quantity for wholesale candles is 50 units per scent and style.

2. Do you offer bulk discounts for larger wholesale orders?

Yes, we offer competitive bulk discounts for orders exceeding 150 units. The larger the order, the greater the discount.

3. Can you provide information about the available scents and variations for wholesale candles?

All of our scents are available for wholesale options.

4. Are there any specific lead times or estimated delivery schedules for wholesale orders?

Our standard lead time for wholesale orders is 3-5 weeks. However, this may vary depending on order size and customization requirements. We will provide you with an estimated delivery schedule upon order confirmation.

5. Can you provide samples of your wholesale candles before placing a larger order? Is there a cost associated with samples?

Yes, we can provide samples of our wholesale candles for your review. Sample costs will be credited back upon placing a larger order.

6. Are there any exclusive benefits or perks for long-term partnership or consistent wholesale orders?

Yes, we value long-term partnerships. As a gesture of appreciation, we offer special loyalty discounts and exclusive access to new scents and products to our consistent wholesale partners.

7. Do you offer private labeling or branding services for wholesale candles?

Absolutely, we offer private labeling and branding services to help you create a unique brand identity for your business. Additional fees may apply based on customization requirements. We can also apply any design that you prove us to the label.

 

GENERAL QUESTIONS:

1. What is your return policy?

At this time, all sales are final.

2. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination.

3. Can I track my order? 

Absolutely, you will receive a tracking number once your order is shipped. You can use this number to track the status of your delivery.

4. Are there any ongoing sales or promotions? 

We often have seasonal sales and special promotions. Be sure to follow us on social media to stay updated on our latest offers.

5. How can I contact customer support? Answer: You can reach our customer support team via the "Contact Us" tab on our website.

6. Is my payment information secure on your website?

Yes, we use Shopify as our retail platform. Your payment information is encrypted and securely processed. 

7. What payment methods do you accept? Answer: We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online orders.